Our 30-Day Satisfaction Guarantee
Try Risk-Free. Full Refund If You're Not Satisfied.
We stand behind the quality of our pharmaceutical-grade peptides. If you're not completely satisfied with your purchase, we'll make it right.
What's Covered
Our guarantee protects you in the following situations:
Product Quality Issues
If lab results don't match specifications or if you receive contaminated product
Shipping Damage
Product arrives damaged, leaked, or compromised during transit
Documentation Accuracy
Incorrect COA, mislabeled product, or missing documentation
Temperature Control Issues
Evidence that cold-chain protocol was not maintained during shipping
What's Not Covered
To maintain fairness, the following situations are not eligible for refund:
User Error
Incorrect reconstitution, dosing mistakes, or application methodology errors
Improper Storage
Product stored outside recommended temperature range or beyond expiration date
Subjective Results
Dissatisfaction with research outcomes (products are for research use only)
Opened Products Beyond 14 Days
Products opened for more than 14 days (quality cannot be verified)
How to Request a Refund
Contact Support
Email us at support@balticbiolabs.eu within 30 days of delivery
Include your order number, reason for refund, and photos if applicable
Return Product
We'll provide return instructions and a prepaid shipping label
Product must be returned in original packaging with minimum 50% remaining
Receive Refund
Full refund processed within 5-7 business days of receiving returned product
Refund issued to original payment method
Frequently Asked Questions
"I had an issue with shipping - the package arrived but the ice packs had melted. I contacted support and they resolved it immediately, sending a replacement the same day at no extra charge. This is customer service done right. I'll be ordering from Baltic BioLabs exclusively from now on."
— Dr. Henrik M., Research Institute, Stockholm
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